Emergency Parts Supply for Mining Operations in Chile

**Client**: Leading Copper Mining Group in Antofagasta
**Challenge**:
- Critical failure of hydraulic pumps on 3 CAT 349F excavators during peak production.
- Local suppliers required 8-week lead time, risking $2.8M/day production loss.

**Our Solution**:
- Provided **genuine replacement pumps** (Part# JX2023-HP) within **72 hours** via air freight.
- Deployed onsite technicians to conduct **preventive maintenance training** for 26 mechanics.

**Results**:
- Downtime reduced from projected 56 days to **4 days**.
- 18% cost savings vs. OEM dealer quotes.
- Client feedback:
*"Your 24/7 logistics coordination saved our quarterly output. Now our exclusive partner for South American operations."*